Availability by address.

Delivery destinations and available services depend on the shipping options configured for our store and carrier restrictions applicable to nail polish. Enter your complete delivery address at checkout to see whether shipping is available for your location.

Not all destinations or delivery services may be available. Certain regions may be subject to additional carrier restrictions, customs requirements or transportation limitations.

A little preparation before dispatch.

Orders are processed after successful payment confirmation. Please allow 1–3 business days for order preparation, verification and fulfillment before dispatch.

Processing times may be affected by unusually high order volumes, public holidays, payment verification or other circumstances affecting fulfillment.

From dispatch to your door.

After your order has been dispatched, the estimated carrier transit time is 8–15 business days.

The estimated delivery period begins after dispatch and is separate from the 1–3 business day order processing period.

Actual delivery times may vary depending on the destination, carrier operations, customs clearance, local delivery conditions and other circumstances outside our control. The estimate is not a guaranteed delivery date.

Where an updated delivery estimate is available through the carrier or your shipping notification, please use that information as the latest reference.

Prepared for your destination.

Orders are prepared for dispatch after successful payment confirmation and completion of the applicable processing steps. Fulfillment arrangements may depend on product availability, destination and shipping requirements.

Available dispatch and tracking information, where supported, will be provided through your shipping confirmation.

Know the total before ordering.

Available delivery methods and applicable shipping charges are displayed at checkout before you complete payment. Shipping costs may vary depending on your delivery address, selected service and order details.

Any applicable import duties, customs charges, taxes or local processing fees are subject to the rules of the destination country and the disclosures provided during checkout. Please review the applicable charges before placing your order.

Keep an eye on your parcel.

Where tracking is supported by the selected delivery service, tracking information will be provided after dispatch. Please allow some time for the carrier to activate the tracking record and display the first shipment updates.

Tracking information may not update continuously while a parcel is in transit, undergoing customs clearance or being transferred between carrier facilities.

We're here to help.

If your parcel appears delayed, tracking has stopped updating for an extended period, or your order has not arrived within the estimated delivery period, please contact our customer support team.

Include your order number, tracking number and relevant delivery details so we can review the situation and assist with the appropriate next steps.

If your parcel arrives damaged or nail polish packaging is leaking, avoid direct contact with the contents. Keep the package away from heat, flames and ignition sources, and contact us with photographs of the affected packaging and your order details.

Contact: service@keojzhen.com

Check every detail before checkout.

Please carefully review your recipient name, street address, city, postal code, country and contact number before completing your order.

If you need to correct your shipping information, contact us as soon as possible after placing your order. Address changes cannot be guaranteed once fulfillment or dispatch has begun.

Need a hand with delivery?

For questions about shipping availability, order processing, delivery estimates or tracking, please contact our customer support team.

Email: service@keojzhen.com
Phone: +86 18466218547

Please include your order number whenever you contact us about an existing order.