30 days to get in touch.

Return requests must be submitted within 30 calendar days after the order is delivered. Please contact our customer support team within this period with your order number, the product you wish to return and the reason for your request.

Requests submitted after this period may not qualify for a discretionary return, subject to applicable consumer protection laws and statutory rights.

Product condition matters.

For preference-based return requests, products must be unused, unopened, in their original condition and accompanied by their original packaging.

Products that have been opened, used, damaged through customer handling or are missing their original packaging may not qualify for a change-of-mind return.

Items identified as final sale are excluded from discretionary returns where permitted by applicable law.

Because nail polish is a liquid cosmetic product subject to hygiene and transportation considerations, opened or used bottles are generally not accepted for preference-based returns.

Start with a message.

Please do not send any product before receiving return authorization and the appropriate return instructions.

Our registered business address is not automatically the authorized return destination.

Email: service@keojzhen.com

When something is not right.

If your order arrives with a broken or leaking bottle, a missing product, an incorrect item or a product defect, please notify us within 7 calendar days after delivery.

Include your order number, a description of the issue and photographs of the affected product and packaging where available. These details help our team assess the situation.

After reviewing the information, we will advise on an appropriate resolution, which may include a replacement, refund or another remedy in accordance with applicable law.

For leaking or broken nail polish bottles, avoid direct contact with the contents and keep the affected package away from heat, flames and ignition sources.

Shipping arrangements.

For approved preference-based returns, customers are responsible for the applicable return shipping costs and related shipping expenses.

Please obtain authorization and shipping instructions before arranging a return. Nail polish may be subject to carrier restrictions, and unsuitable shipping methods must not be used.

Shipping arrangements for damaged, defective or incorrect items will be reviewed in accordance with applicable consumer protection requirements. Nothing in this section limits any shipping-cost remedies required by law.

Original outbound shipping charges are handled according to the applicable refund circumstances and mandatory consumer rights.

From review to refund.

Once an authorized return is received, the returned product will be reviewed. Return processing may take up to 14 business days after receipt.

Approved refunds are issued to the original payment method where supported by the payment provider.

For card payments, approved refunds are submitted to the payment provider or card issuer within 7–10 business days after the applicable return or cancellation request has been approved.

The time required for the funds to appear in your account depends on your bank, card issuer or payment provider. Actual posting times may vary.

Before your order is dispatched.

If you wish to cancel an order, contact our customer support team as soon as possible with your order number.

Cancellation requests are subject to the current fulfillment status. Once an order has entered dispatch or shipment, cancellation may no longer be possible and the applicable return procedure may apply.

Approved cancellation refunds are returned to the original payment method where supported, subject to payment-provider processing times and applicable law.

We're happy to help.

For return requests, refund questions, damaged products or order concerns, contact our customer support team.

Email: service@keojzhen.com
Phone: +86 18466218547

Please include your order number when contacting us about an existing purchase.